FAQ

We're sorry to hear that you are interested in discontinuing your account. We hope that it's because you met someone!

If not, please take into consideration all the great features that you've become accustomed to, like sending and receiving messages and more!

The way this works is different depending on whether you're currently a paid subscriber or whether you use a free membership account. See the FAQ "Discontinuing a Paid Membership" if you're a paid subscriber.

If you're a free member, log on to the site and click on the "Manage Account" icon. There, you have an array of options to choose from.

The "Hide profile" option allows you to keep your account active while, at the same time, keep others from viewing it. You can un-hide it if at some future time you wish to return to seeking your geek match.

You can also send an email to our customer service representative to cancel your membership for you.

Using either option will protect your privacy from others seeing your profile information.

If you're a free member, log on to the site and click on the "Manage Account" icon. There, you have an array of options to choose from.

The "Hide profile" option allows you to keep your account active while, at the same time, keep others from viewing it. It is the recommended option if you have any doubt that you may want to use the site again in the future.

You also have the option to cancel your account completely by un-checking the "Is active" box. Your information is stored in our database for legal and historical purposes only. If at some future time you wish to re-instate it, you can do so by re-logging in to Geek 2 Geek.

Using either option will protect your privacy from others seeing your profile information.

The text and pictures have to be approved before they will appear. Approval takes place within 24 hours of being submitted. Then your full profile will appear and you can take advantage of all the site’s features.

The Terms of Service prohibit certain content on a profile. There are four main categories of grounds for disapproval:

1. Content that would identify the member elsewhere outside of the Geek 2 Geek site.
2. Content that is offensive.
3. Content that is commercial in its purpose, such as advertising.
4. Content that attempts to circumvent the commercial purposes of Geek 2 Geek.

Only one profile can be created with a specific email address. Our system requires a unique email address for each user. Once a username is selected, it can't be changed. You can, of course, log in with the original username and make the changes you want to the already existing profile.

The person who sent a message may have cancelled their account, or have been identified by us as a scammer. When a person's account is cancelled, the messages that were sent by them are also removed.

Free members are able to read all messages sent to them. They can send new messages to Gold members, and reply to messages sent to them from Gold members. In order to initiate contact with other non-Gold members, you must be a Silver or Gold member.

Once subscribed, you can email any of our members. Also, free members are able to send messages to Gold members. There are several options for composing new emails:

1) You can respond to emails you've already received by clicking "Reply" while viewing any received message.

2) To compose a new message, click on the "Send message" icon on the member's profile page..

3) You can email members directly from search results by clicking the email icon.

We try very hard to screen out scammers, but some of them do get through. If you suspect someone is a scammer, please notify us using the "Report a problem" or "Contact Us" form and we will look into it and let you know the result of our investigation.

We always recommend caution when corresponding with other members on our site. See more information in the "About Gk2Gk" section.

• Make sure that you have turned off your auto-signatures and auto-responders so you don't unintentionally send your personal information along with your message
• Read through your responses to make sure your actual email address does not appear.
• Also be sure not to copy (cc:) or forward email to yourself when you send a message from your personal email.

Credit Card Purchase:

1. Please log on to the site
2. Click on the "Manage account" link on the home screen under Account Status (right under My Ratings)
3. Scroll down to "Account Information" and uncheck the "Auto renew" checkbox
4. Click "Save Setting

Please note you will receive a confirmation email from Geek 2 Geek, please keep this for your records. If you do not receive a confirmation email please check your spam/junk mailbox. If you are still unable to locate the confirmation email please send notice to our Customer Service and they will provide you with a confirmation. 

PayPal Purchase:

Here’s how to view and/or cancel your preapproved payment information directly through PayPal website:

1. Log in to your PayPal account.
2. Click Profile near the top of the page.
3. Click My money under My Profile.
4. Click the agreements you want to view in the My preapproved payments section.

Please note that you can cancel the auto renewal after the first week of the purchase. Once you have canceled your paid membership, you can still sign in, and you'll be able to receive and respond to email messages through the rest of your paid membership term. Once your term ends, you'll lose those benefits, but your profile and photos will remain visible (unless you choose to hide them in your visibility settings), and you'll continue to enjoy free membership benefits like search and the ability to send and receive Flirts.

PayPal payments are controlled at your personal PayPal account.

To cancel your recurring subscription through Paypal, log in to your Paypal account and make the desired changes there.

2.  

1. All purchases are final. No refund will be given for unused portions of your subscription period.
2. Geek 2 Geek guarantees that mail sent by Purchaser will be processed by the Geek 2 Geek system and sent to the recipient's mailbox on the Geek 2 Geek system. Notwithstanding, Geek 2 Geek does not guarantee a response from the recipient nor does it make any other promises or warranties of any kind.
3. Purchaser hereby agrees that subscription privileges are non-refundable in the event that Purchaser chooses to suspend or cancel his/her membership. Furthermore, no refund will be made in the event of termination of Purchaser's membership due to a violation of the Terms of Service as outlined therein. In that respect, Purchaser hereby agrees that offensive behavior towards other members or use of foul language in the chat room, emails to members or in Purchaser's profile will constitute sufficient grounds for such termination of Purchaser's membership by Geek 2 Geek.
4. All disputes resulting from the purchase tokens, other emailing privileges or any other purchase made within the Geek 2 Geek website shall be brought to a binding arbitration in accordance with the rules of the Better Business Bureau and all such arbitration shall take place in Chicago, Illinois.
5. By submitting this purchase, Purchaser hereby acknowledges, agrees and authorizes Geek 2 Geek to renew Purchaser's subscription automatically, at the non-promotional rate then in effect and for the same amount of time as the initial period until Purchaser stops the renewals using the form provided on the account management page. Please Note: In order to ensure uninterrupted, all subscriptions will be automatically renewed 24 hours before they expire. If you cancel or change your subscription, we require a reasonable amount of time to cancel the action. However, you will not be eligible for a pro-rated refund of any portion of the subscription fees paid for the then-current subscription commitment. Please print a copy of this page and the subscription page for your records.

Geeks are special. Their interests just aren't the same as most people's. As a result, traditional dating sites just don't work well for them. For one thing, if you're looking for a geek, you'll have to sift through tons of profiles on other sites before you'll find any. For another, the kinds of activities asked about on the other sites are of little interest to geeks. 

Great question.  When you see a member that is of interest to you, simply click on the "favorites" icon listed next to their profile.  This will save it in your "favorites" section and be accessible from your member dashboard page.