Help FAQs


faq membership questionsMEMBERSHIP QUESTIONS

Does it cost anything to be a member of Geek 2 geek?

Free Membership: What You Get
Join for free and you can enjoy access to the largest online dating site for geeks there is! As a free member, you'll be able to create a profile, post photos, conduct searches, send and receive Flirts, and benefit from our unique matching systems that sift through all the choices and deliver potential matches direct to your inbox!

Membership: How to Do It
To join for free please follow these steps:
Click on the Register Now box
Fill out the online registration form.
You are ready to fill out your profile and get started on your search for a match!

Subscription: What You Get
Subscribing to Geek 2 Geek gives you access to a growing set of tools that will help you find the relationship you want and deserve. As a subscriber, you can:
Receive and reply to messages from other Geek 2 Geek subscribers
Send messages to Geek 2 Geek members you are interested in
Keep track of all open Connections in one place – including those you've sent Flirts to
Remove members you're not interested in from your search results in order to make room for other possibilities

See the pictures of all members that have been posted.

For a complete description of benefits at all membership levels, please go here:

Subscription: How to Do It
To subscribe, you'll need to sign up for a free account (if you haven't already done so), then click on the Subscribe button at the top of the screen. You will be directed to choose from our subscription packages and then you will be taken through the billing process.

How do I discontinue, resign, delete, or put my account on hold?

We're sorry to hear that you are interested in discontinuing your account. We hope that it's because you met someone!

If not, please take into consideration all the great features that you've become accustomed to, like sending and receiving messages and more!

The way this works is different depending on whether you're currently a paid subscriber or whether you use a free membership account. See the FAQ "Discontinuing a Paid Membership" if you're a paid subscriber.

If you're a free member, log on to the site and click on the "Manage Account" icon. There, you have an array of options to choose from.

The "Hide profile" option allows you to keep your account active while, at the same time, keep others from viewing it. You can un-hide it if at some future time you wish to return to seeking your geek match.

You can also send an email to our customer service representative to cancel your membership for you.

Using either option will protect your privacy from others seeing your profile information.

How do I reinstate my account

If you previously set your account to "Is Hidden" (on your account page), simply un-check that box. Your profile will again appear and be in full force.

If you previously un-checked the "Is active" box, you can reinstate your account yourself. On the account settings page, re-check the "Is active" box and submit and your account is active again.

If your account has been deleted, and you believe it was done in error, contact us to review your account so that we can determine the appropriate action to take.

How do I discontinue my free membership account?

If you're a free member, log on to the site and click on the "Manage Account" icon. There, you have an array of options to choose from.

The "Hide profile" option allows you to keep your account active while, at the same time, keep others from viewing it. It is the recommended option if you have any doubt that you may want to use the site again in the future.

You also have the option to cancel your account completely by un-checking the "Is active" box. Your information is stored in our database for legal and historical purposes only. If at some future time you wish to re-instate it, you can do so by re-logging in to Geek 2 Geek.

Using either option will protect your privacy from others seeing your profile information.

How can I increase the number of responses that I am getting?

If you're not getting the responses you are hoping for, consider the following:

First, if you don't have a photo, add one. This is the fastest and easiest thing you can do to increase your responses. Statistics prove that profiles with photos are up to 15 times more likely to receive attention than profiles without.

Second, if you're not receiving any responses at all, be sure you're checking for responses at the email address you gave us when you signed up. It could be that your responses are simply landing at a different address of yours! If you are looking at the right address, also check whether you might have a Spam filter that's sending Geek 2 Geek messages to the wrong folder. Check with your email provider about how to add Geek 2 Geek as a trusted sender.

Third, you might want to take advantage of the profile and photo tips. This page is packed with tips and expert advice.

Fourth, we recommend making a lot of initial contact attempts. It may also help to expand your search criteria in order to find more prospective matches. Be sure and take advantage of the Advanced Search features of the site and experiment with different search parameters.

Is my identity protected?

We value your privacy as much as you do. We never provide any information about your identity to any other parties. We do not sell email addresses.

Geek 2 Geek is a fully secure site. We comply with the highest standards of encryption required by online service providers, as well as credit card processors. 

We use thawte SSL Web Server Certificates to offer secure communications by encrypting all data to and from the site. thawte has checked and verified the company registration documents, the site's registered domain name, and the authorizing contact at the company all according to the strongest identity authentication standard today.

How do you send a message showing you are intrested?

 Sending a "Flirt" indicates you are interested. If the person Flirts back, or messages you back, you know there is mutual chemistry, and can decide to pursue it further.

if i send someone a message that doesnt have a silver or gold membership can they respond? i have a gold membership.

Your Gold membership allows you to send and receive unlimited messages to and from other members, regardless of their membership level.

How do I change or update my Email address?

You are welcome to change or update your email address by:

1. Log into your acccount
2. Put mouse over "My Profile" on your home page
3. Put mouse over "Change Profile"
4. Click on "Password, Email Address"
5. Scroll down to your current email address and enter in new one
(Please note you will need to reenter your password before clicking on Save and Continue)

6. Click on Save and Continue

Now your email address has been changed.

faq profile questionsPROFILE QUESTIONS

Why don't my profile changes appear when I view my profile?

The text and pictures have to be approved before they will appear. Approval takes place within 24 hours of being submitted. Then your full profile will appear and you can take advantage of all the site’s features.

Why was my profile disapproved?

The Terms of Service prohibit certain content on a profile. There are four main categories of grounds for disapproval:

  1. Content that would identify the member elsewhere outside of the Geek 2 Geek site.
  2. Content that is offensive.
  3. Content that is commercial in its purpose, such as advertising.
  4. Content that attempts to circumvent the commercial purposes of Geek 2 Geek.

Why can't I create a new profile?

Only one profile can be created with a specific email address. Our system requires a unique email address for each user. Once a username is selected, it can't be changed. You can, of course, log in with the original username and make the changes you want to the already existing profile.

Why can't I upload a picture?

Please be sure your photo is in the form of a jpg, jpeg, or gif file. That should work.

What is the display name? What are the requirements? How is it different than the User Name?

A Display Name is a required component of your profile.  It's a unique word or phrase that you select that will be visible to other users as a form of identification on the site.  Your Display Name should not correspond in any way to your User Name nor your identity outside Geek 2 Geek – ensuring that your anonymity is protected until you decide to reveal it. 

Your Display Name must meet the following guidelines for approval:

  • Can only contain letters, numbers or the "underscore" character
  • Do not include detailed personal information (i.e.: your last name, street address, contact information, date of birth, etc.) to help protect your online anonymity 
  • Do not include any language which could be considered defamatory or offensive in any way (i.e.: sexually explicit, promotes racism, references to inflicting bodily harm to yourself or others, etc.)

To edit your display name, please log in to your account and follow these steps:

1. Logging into your acccount
2. Click on "My Profile"
3. Click on "Change Profile"
4. Click on "Password, Email address"
5. Change display name
6. Click "Save and Continue"

The change will be submitted to our reviewers for their approval. Once approved you will see the change on the site.

Is there a way to hide and unhide my profile without deleting my profile? I want to create my profile but I'm not ready to look right now.

You can easily hide and unhide your profile. From your home page, click on the "Manage Account" link, and check the "Is Hidden" box to hide your profile. When you want to start using the site, go back to the account settings page and un-click the same box.

Are there any restrictions as to what kind of pictures we can upload?

 Pictures may not be obscene, nor may they provide any information that would allow the viewer to identify the member using other means. 

I changed my match descriptions only to 'save & continue' and find that they weren't saved. Why does this keep happening?

Perhaps you're looking at the "View My Profile" result after you've made changes. Your profile changes have actually been recorded, but they won't be visible to others until they are approved by our reviewer. Reviews are done within 24 hours of being submitted. Please be patient.

I see a lot of profiles like "California Man" "Looking for women in California". What does this mean?

Before a member's display name and headline can appear in their profile, it has to be approved. This is necessary to prevent misuse of the Terms of Service. For example, we would disapprove any offensive headline. So, until a member's display name and headline are approved, they will appear as "(state or country) man/woman)" and "Looking for men/women in (state or country)". These are not necesssarily scammers or unacceptable members.

is there a way of knowing who has rated your profile? or is that confidential?

 We feel that if we indicated who has rated a profile, then people wouldn't be honest in their ratings, a low rating might inspire retaliation. You always have the option of removing all past ratings from your profile. We hope that, when a member sees that he/she has been givne a poor rating, it is an indication that their profile needs to be improved. This rating system is intended to be constructive. 

faq messages and flirtsMESSAGES AND FLIRTS

Someone I am interested in hasn't logged in for some time. How will they see my message?

When you send a message, the person will be sent a notification email to their private email account. They will then log in to read the message.

I got an email from Geek 2 Geek saying I had a message, but when I logged in, no message appeared.

The person who sent a message may have cancelled their account, or have been identified by us as a scammer. When a person's account is cancelled, the messages that were sent by them are also removed.

Why do I get an error when I try to send a message?

Please be sure your message does not contain any special characters, such as ">" or "#".  They will not be allowed for security reasons.

Why can't I send a message or respond to a message to another member?

Free members are able to read all messages sent to them. They can send new messages to Gold members, and reply to messages sent to them from Gold members. In order to initiate contact with other non-Gold members, you must be a Silver or Gold member.


How do I block a member from contacting me?

Blocking and unblocking from contact
You can block another member from communicating with you by clicking on the block icon on their profile.  

If you need to unblock someone you've previously blocked, simply select the member you wish to unblock, then click on Unblock.

Reporting a concern
If a member you wish to block from contacting you has acted inappropriately, we also recommend that you let us know about it by clicking on the Report link on the member's profile.

Can they still see my profile?
When you block a member from contacting you, they will not be notified that anything has happened. They will no longer be able to view your profile. 

What is a Flirt? How does it work?

What is a Flirt?
A Flirt is a casual way of sending a little message to another member to say I am interested in you.  It is a simple way for another member to "break the ice".  Once you've posted your free profile, you can Flirt with other members you like by clicking on the Flirt button on their profile. All members, regardless of subscription status, can send a Flirt, as long as their profile is visible. 

How does it work?
Each time someone a Flirt to you, Geek 2 Geek will send you a message to let you know. If there's some mutual interest, you might want to Flirt back. Next step? Send an messagel!

Viewing your Flirts
To find the list of your Flirts, visit your Home page and click on the "My messages and Flirts" icon at the top of the page. Clicking on the name of the sender will open a their profile page for you to see if there's a mutual interest. 

How do I send a message to another member?

Once subscribed, you can email any of our members. Also, free members are able to send messages to Gold members. There are several options for composing new emails:

1) You can respond to emails you've already received by clicking "Reply" while viewing any received message.

2) To compose a new message, click on the "Send message" icon on the member's profile page..

3) You can email members directly from search results by clicking the email icon.

I don't see any way to send a message or Flirt to other members

For security reasons, your profile has to have been initially approved before you are able to send messages or Flirts. Profiles are approved within 24 hours of being submitted.

I don't see a link on profiles to send Flirts or messages

In order to prevent scammers from sending multiple messages before their profile has been reviewed, new members must be approved before they can send Flirts or messages. Once your profile has been initially approved, you will be able to send Flirts and messages based on your membership level.

where is the link--how do I send a message--there isnt anywhere in the match profiles to send anything???????

Your profile needs to be approved before you can send messages or Flirts. Approval is done within 24 hours. This procedure helps us to avoid spammers who sign up and immediately send messages or Flirts before we are able to remove their profile.

A message that I sent or received has disappeared. Why?

If the other person deleted the message, it will no longer show up in your messages center. If you think it was deleted in error, you will need to get the other person to contact us to reinstate it.

If you deleted the message in error, you may contact us to reinstate it.

Where did the Reply button go?

 When members have been responding back and forwoth the reply button will disappear if one of the two members deletes the conversation on their end. If this occures all you will need to do is start a new message to continue the conversation.

faq miscellaneousMISCELLANEOUS

What do I do if I am contacted by a scammer on your site?

We try very hard to screen out scammers, but some of them do get through. If you suspect someone is a scammer, please notify us using the "Report a problem" or "Contact Us" form and we will look into it and let you know the result of our investigation.

We always recommend caution when corresponding with other members on our site. See more information in the "About Gk2Gk" section.

How do I contact Geek 2 Geek Customer Service

If you'd like to contact the Geek 2 Geek Customer Care team, we offer these contact options:

Submit your question via our Contact Us web form, and one of our Customer Care Representatives will respond to your inquiry via email within 24 hours.

Or you can send your request via mail by sending your request to:
Shazbot, LLC
445 E North Water Street Suite 905
Chicago, IL, 60611

How does Geek 2 Geek protect my privacy and keep me anonymous?

All of the communication on Geek 2 Geek is private, secure and anonymous – we’ll never show your email address, phone number or any personal contact information to any other member. We use an anonymous email system to preserve your privacy.   The best way to keep your information secure is to use the Geek 2 Geek website to communicate with other Geek 2 Geek members, instead of your personal email account.

However, if you do decide to reply using your personal email account, we recommend taking the following precautions to protect your privacy:
  • Make sure that you have turned off your auto-signatures and auto-responders so you don't unintentionally send your personal information along with your message
  • Read through your responses to make sure your actual email address does not appear.
  • Also be sure not to copy (cc:) or forward email to yourself when you send a message from your personal email.
Geek 2 Geek takes your privacy very seriously. Please refer to our Privacy Policy for full details.

Where can I get dating advice to make my dating experience more successful?

You should definitely read the advice of the Geek Goddess. You can write to her as well [email protected] 

Is online dating safe?

There is much that persons can and should do to protect themselves when joining an internet dating site. Rather than a negative, when used properly, online dating sites can provide a safer way to meet people because they allow their members as much time as they need to get to know each other anonymously before taking the step of meeting.

Online dating is no more or less safe than any other kind of dating. We have Online Dating Safety Tips that you should read before going on a date. Most tips are just common sense, and should be used in any dating situation. The most important ones are to meet in a safe, public place, and make sure you're not feeling pressured.

Does Geek 2 Geek have same-sex matching?

Absolutely. When you register, we ask if you are a man or woman, and then if you're looking for a man or woman. Just fill in the appropriate fields, and you're on your way.

If I block someone, will it make my profile invisible to them?

 If you block your profile, the person whose profile you blocked will not be able to see your profile.

faq paid membership questionsPAID MEMBERSHIP QUESTIONS

How do I become a paid member?

So, you've looked around and decided you want to take advantage of the benefits of paid membership. That's great!

To subscribe, you'll need to sign up for a free account (if you haven't already done so), then click on the Subscribe button at the top of the screen. You will be directed to choose from our subscription packages and then we will walk you through the billing process. Once your payment is accepted, your membership status will be upgraded immediately!

Discontinuing a paid membership

Credit Card Purchase:

1. Please log on to the site
2. Click on the "Manage account" link on the home screen under Account Status (right under My Ratings)
3. Scroll down to "Account Information" and uncheck the "Auto renew" checkbox
4. Click "Save Setting

Please note you will receive a confirmation email from Geek 2 Geek, please keep this for your records. If you do not receive a confirmation email please check your spam/junk mailbox. If you are still unable to locate the confirmation email please send notice to our Customer Service and they will provide you with a confirmation. 

PayPal Purchase:

Here’s how to view and/or cancel your preapproved payment information directly through PayPal website:

  1. Log in to your PayPal account.
  2. Click Profile near the top of the page.
  3. Click My money under My Profile.
  4. Click the agreements you want to view in the My preapproved payments section.

Please note that you can cancel the auto renewal after the first week of the purchase. Once you have canceled your paid membership, you can still sign in, and you'll be able to receive and respond to email messages through the rest of your paid membership term. Once your term ends, you'll lose those benefits, but your profile and photos will remain visible (unless you choose to hide them in your visibility settings), and you'll continue to enjoy free membership benefits like search and the ability to send and receive Flirts.

We'll also continue to send you matches as long as you want to receive them - and as long as your profile remains active. If you no longer wish to receive email, just turn it off  in your Account Settings.

What payment options are available?

Most members subscribe using a credit card. We take Visa, MasterCard, American Express and Discover. PayPal is another popular option. If you prefer to pay by check or money order, there is a form that you need to complete that can be found on the subscription page. If you use this payment option, please remember that it can take up to three weeks to process your payment. 

Can I buy a paid membership using PayPal?

We are pleased to accept PayPal. You will find that option when you go to the subscription page. Once your subscription has been processed, your account will immediately be upgraded to the level you have chosen. To make any subsequent changes to your subscription account, you will need to log into PayPal. 

Is my online payment secure?

Geek 2 Geek is a fully secure site. We comply with the highest standards of encryption required by online service providers, as well as credit card processors. 

We use thawte SSL Web Server Certificates to offer secure communications by encrypting all data to and from the site. thawte has checked and verified the company registration documents, the site's registered domain name, and the authorizing contact at the company all according to the strongest identity authentication standard today.

How do I manage my Paypal Account?

PayPal payments are controlled at your personal PayPal account.

To cancel your recurring subscription through Paypal, log in to your Paypal account and make the desired changes there.


How much does a subscription cost in dollars and cents?

 The cost of the subscription for the various levels and terms is shown on the subscription page:

Return Policy

All purchases are subject to the following terms and conditions:
  1. All purchases are final. No refund will be given for unused portions of your subscription period.
  2. Geek 2 Geek guarantees that mail sent by Purchaser will be processed by the Geek 2 Geek system and sent to the recipient's mailbox on the Geek 2 Geek system. Notwithstanding, Geek 2 Geek does not guarantee a response from the recipient nor does it make any other promises or warranties of any kind.
  3. Purchaser hereby agrees that subscription privileges are non-refundable in the event that Purchaser chooses to suspend or cancel his/her membership. Furthermore, no refund will be made in the event of termination of Purchaser's membership due to a violation of the Terms of Service as outlined therein. In that respect, Purchaser hereby agrees that offensive behavior towards other members or use of foul language in the chat room, emails to members or in Purchaser's profile will constitute sufficient grounds for such termination of Purchaser's membership by Geek 2 Geek.
  4. All disputes resulting from the purchase tokens, other emailing privileges or any other purchase made within the Geek 2 Geek website shall be brought to a binding arbitration in accordance with the rules of the Better Business Bureau and all such arbitration shall take place in Chicago, Illinois.
  5. By submitting this purchase, Purchaser hereby acknowledges, agrees and authorizes Geek 2 Geek to renew Purchaser's subscription automatically, at the non-promotional rate then in effect and for the same amount of time as the initial period until Purchaser stops the renewals using the form provided on the account management page. Please Note: In order to ensure uninterrupted, all subscriptions will be automatically renewed 24 hours before they expire. If you cancel or change your subscription, we require a reasonable amount of time to cancel the action. However, you will not be eligible for a pro-rated refund of any portion of the subscription fees paid for the then-current subscription commitment. Please print a copy of this page and the subscription page for your records.

faq site navigation tipsSITE NAVIGATION TIPS

Why a special dating site for Geeks?

Geeks are special. Their interests just aren't the same as most people's. As a result, traditional dating sites just don't work well for them. For one thing, if you're looking for a geek, you'll have to sift through tons of profiles on other sites before you'll find any. For another, the kinds of activities asked about on the other sites are of little interest to geeks. 

What is the "Quick Look"?

When you see a summary profile of someone who you think may be a good match, you can click on the "Quick Peek" icon there. A new window will appear that shows their full profile. If, after viewing that profile, you're not interested, simply close that window and you will be taken back to your previous page. 

faq matches and favoritsMATCHES AND FAVORITES

How do I make a member a "favorite"?

Great question.  When you see a member that is of interest to you, simply click on the "favorites" icon listed next to their profile.  This will save it in your "favorites" section and be accessible from your member dashboard page.  

My matches don't correspond to the things I asked for in a match

The matches that are sent are suggestions, based on the overall criteria you selected. The best way to search for exact matches is to log on to the site, click on the "Match Search" icon, where you can look for people that match your exact specific criteria.

How do I save a match?

There are two ways to keep track of a member that you're interested in. First, if that member has been shown as a "match" from us, you can click on the box in their short profile that says "Save Match". Their profile will then continue to appear in your matches until you un-check that box. 

If you do a search for matches and find someone you're interesed in, you can make that member a "Favorite". Simply click on the "Add Favorite" icon in their full profile. All your favorites can then be viewed by clicking on the "My favorites" icon on your home page. 

faq site navigation tipsADD GEEK2GEEK.CO TO YOUR MOBILE PHONE

How do I add to my ios device?

You can easily add to your iPhone, iPod, or iPad.

Step 1- Login to your member account via your iOS device using the Safari browser. Navigate to the home page.
Step 2- Tap the share button at the bottom of the screen. The share button is the square box with the blue button.
Step 3- Select Add to Home Screen. Squircle with the + sign.
Step 4- Type in geek2geek and select Add

The Geek2Geek squircle is now added to your mobile homescreen for quick access.

How do I add to my Android device?

 You can easily add to you Android device.

Step 1- Login to your member account via your Android device. Navigate to the home page.
Step 2- Tap the share button (three vertical dots in the upper right corner of the screen).
Step 3- Select Add to Home Screen
Step 4- Select Add

The Geek2Geek squircle is now added to your mobile homescreen for quick access.

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